ITIL4 Create, Deliver & Support (CDS)
Welcome to the ITIL 4 Create Deliver & Support E-learning Course.
This course is designed to help you learn the basics of ITIL 4, the latest version of the most widely used framework for IT service management. ITIL 4 provides a practical and flexible approach to creating, delivering, and improving IT-enabled products and services that provide value to customers and stakeholders.
This course consists of several modules that cover the main topics of ITIL 4 Create Deliver & Support (CDS). Each module includes video lectures, reading materials, quizzes, and exercises to help you reinforce your learning. At the end of the course, you will have the opportunity to take a mock exam and a final exam to test your knowledge and readiness for the ITIL 4 Create Deliver & Support certification exam.
This course is suitable for anyone who wants to improve there knowledge in creating, delivering & supporting operations for there organizations, whether you are new to IT service management or have some experience with previous versions of ITIL. You do need need a prior knowledge of ITIL, the prerequisites to enroll in this course is that you must have taking ITIL4 foundations, but you should have a basic understanding of IT concepts and terminology.
We hope you enjoy this course and find it useful and interesting. If you have any questions or feedback, please feel free to contact us. We are here to support you and help you succeed.
Curriculum
- 5 Sections
- 6 Lessons
- Lifetime
- ITIL4 - Introduction to Create Deliver & Support (CDS)Welcome to ITIL4 Create Deliver & Support (CDS) Course. This is the module one of the course and it focuses on the Introduction to Create Deliver & Support. At the end of this course, participants will: Understand ITIL® 4 Basics. Build a service value stream to create, deliver and support IT-enabled products and services. Integrate different value streams and activities to create, deliver and support IT-enabled products. Understand service performance, service quality and improvement methods. Recognize the value of ITIL Practices to create, deliver and support IT-enabled products and services. Be prepared for ITIL® 4 CDS Certification exam.1
- ITIL4 - Critical Success Factors of IT Service ManagementWelcome to the module two of this course focusing on Critical Success Factors of IT Service Management. At the end of this module, you will: • Understand the concepts and challenges across the service value system. • Know how to use a ‘shift left’ approach. • Plan and manage resources in the service value system. • Recognize the value and apply the use of information and technology across the service value system.2
- ITIL4 - Value Streams to Create, Deliver & Support ServicesThis is the module 3 of the course focusing on Value Streams to Create, Deliver & Support Services. At the end of this module, you will: • Know how to use a value stream to design, develop and transition new services. • Understand how certain ITIL practices contribute to a value stream for a new service. • Apply a value stream in providing user support. • Understand how certain ITIL practices contribute to a value stream for user support.2
- ITIL4 - Managing Work & Sourcing ConsiderationsThis is the module 4 part of the course focusing on Managing Work & Sourcing Considerations. At the end of this module, you will: • Know the methods for minimizing queues. • Understand the need for prioritizing work. • Know the different techniques to prioritize work. • Understand the contexts fitting for both the buy and build decision. • Understand common sourcing models. • Understand the concept and models for service integration and management.2
- Wrap UpThis section contains the Wrap up and Reflection aspect of the course.2
Requirements
- For you to take this course you must have taking the Fundamental course which is the ITIL4 Foundation course.
